FAQs – Boucles Project

Q: What is your return, exchange and refund policy?

You can see our return, exchange and refund policy here .

Orders

You can place an order by:

1. Checking out on the website
2. Contacting Customer Service

You can contact Customer Service through:

1. Facebook

2. Instagram

3. Email

Our Customer Service team is online:
Monday - Friday 14:00-17:00

Yes, you can place your order and pay for your products when you receive them by choosing the Cash on Delivery (COD) payment option upon checkout. You can also contact Customer Service for them to process your order.

If you choose delivery to your nearest ACS, you'll be able to pay with cash or card. If you choose home delivery, you can only pay with cash.

After you place an order, you’ll receive a confirmation email or SMS with your order summary. Once our warehouse dispatches your order, you’ll receive another email or SMS with your tracking number.

If you didn’t receive a confirmation email or SMS, it is likely that:

1. The email has gone to your Junk / Promotions folder
2. You have provided an incorrect email address or phone number
3. You haven’t successfully completed checkout

You can also login to “My Account” and select “Order History” to view all
your orders. Please allow 1 hour from placing your order for it to
appear in your account.

To make any amendments to your order, please contact our Customer Service team within 24 hours of placing your order.

You can see our return, exchange and refund policy here.

Shipping

ACS Courier

We deliver to Cyprus and Greece.

You can see a breakdown of the delivery fees for each country, including the charge for Cash on Delivery service here

Orders are processed and dispatched within 1-3 business days. Depending on your location, you will receive your order within 1-5 business days.

You can track your order by entering your tracking number here.

If you fail to collect / receive your order within 10 days, ACS will return your package to us. If your order is returned and you would like for it to be re-sent, you will be asked to cover the shipping expenses.

Discounts

You can see which items are currently on sale here.

Yes, you can register for Boucles Points and start earning rewards, which you can redeem on future orders.

Ways to earn points:

• Purchase: 5 points for every €1 spent
• Create an account: 150 points
• Birthday: 150 points
• Subscribe to our newsletter: 200 points

Ways to redeem points:

• 500 points: €5 voucher
• 1,000 points: €10 points
• 2,000 points: €20 voucher
• 4,000 points: €50 voucher

Retailers

You can currently find a selection of our products at the below retailers.